Refund policy

Return policy

We have a 15-day return policy which means you have 15 business days after receiving your item to carry out the return. All of the pieces contain it's sizes and measurements written below, as well as it's damages (in case there are any). We work with a no refund policy, instead, we offer the customer a credit at the store for the purchase of any other available piece. The credit expires after 6 months.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with proper packaging.

There are three ways of returning your item: through our delivery company - where they pick up the package exactly from where they delivered it, the cost is 35₪. Another option is shipping it through the nearest Israel Post, where the cost can vary according to the package's weight. When shipping through the post office it's important to take into consideration the 7 business days of delivery so the item arrive back on time. As well as sending it with a tracking number. The last option is dropping it at our studio at Tel Aviv & returning it. All of the returning fees are not covered by the store.

To return an item, you can contact us at shopbonnetete@gmail.com or through our Instagram page. Please note that items bought on sale can't be returned.

Items bought during pop ups & markets have a no returning policy. This option is exclusively for website purchases.

When your package arrives back to our studio, we’ll send you a coupon with your credit at the website. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopbonnetete@gmail.com

Damages and issues

Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and solve it immediately.

Exceptions / Non-returnable items

As mentioned before, items bought on sale cannot be returned.